Managing Negative Reviews of Your Small Business

Photo credit: HubSpot

Photo credit: HubSpot

One objection I had heard from business-owners or CEOs about participating in social media was, what if someone writes bad things about us?

If they would write bad things about you… they probably are anyway.

You don’t own social media. A disgruntled ex-employee, an unhappy customer, is likely to be venting on Facebook and Twitter anyway.

If you’re also on social media, at least you get a chance to present your side of the story. As I say in my guest post on the Entrepreneur in Heels blog:

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Monday Marketing Mash-up: Listening and Responding

Much of the marketing advice you read will be about conversations you should initiate: by writing blog posts, tweeting, or emailing. But what online marketing allows you do most effectively is listen, and you’re not doing your marketing any favors if you don’t take the time to do that.

As Tea Silvestre says:

There’s a LOT of marketing advice out there about how to reach more people. Get more fans. Build your list. And just plain dominate the world with your empire.

But there’s another way to grow your business, and it doesn’t require you to talk to anyone new.

And:

Are you having enough two-way conversations with the folks who are standing right in front of you?

Read the post to learn how you can listen better.

But why should you listen?

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Weekend Reads for Better Marketing: Assorted How-to Advice

Assorted colorful donutsThis week’s round-up includes detailed tips on various things: contact forms, search ads, customer advocates, and productivity.

The best way to market is to encourage your customers to do it for you. Also check out my similar, old post with tips on how to do this.

Neil Patel puts together research about contact forms into a super helpful infographic. The most interesting things to me, are:

  1. Fewer fields get you more conversions.
  2. Dropdowns reduce conversions.
  3. Don’t ask for phone numbers!
  4. Use relevant text in the button.

What does Google AdWords’ Enhanced Campaigns mean for you?

I liked Joel Gascoigne’s post about how working with a partner makes you more productive. I’ve found that I’m much more productive when Nilesh is in the same room, partly because I am ashamed to be goofing off when someone is around, and partly because I can get quick answers to questions or get responses when I think aloud and it makes me move forward immediately instead of tabling the issue and starting on something else. Do you prefer working with a partner or colleague to working alone?

To see more of what we’re reading and sharing, follow us on Twitter!

Marketing a Style Blog: Interview with Sally McGraw of Already Pretty

I’m thrilled to present our first podcast, an interview with style blogger Sally McGraw. Click on the player to listen to the interview or read the transcript below! (My questions and comments are in bold.)

Sally McGraw, savvy businessperson

Hey, everyone! This is Unmana from Better Marketing. Today we’re talking to Sally McGraw of the style and body image blog AlreadyPretty.com.

I’ve been reading Sally’s blog for several years, uh, since way back when she was just another blogger with a day job, and now she manages her own thriving business. She’s here to tell you how she did it, and how you can, too.

Sally?

Yes!

So, um, tell us a little about your journey — about the blog and about the business?

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