Are Facebook Pages Worthless or Are You Doing Social Wrong?

Often, we tell business-owners that just because someone liked your Facebook page doesn’t mean your posts show up in their news feed. Usually, they are shocked to know this.

This blogger on Forbes found out the hard way:

Once we started posting on our Facebook page, we were shocked, shocked, to see that not all the users that liked our page were seeing our posts. For example, with over 6,000 likes on our page, a typical post would only be seen by fifty to several hundred people. To reiterate, only 1% to 5% of the people that liked our page saw our posts.

But does this mean Facebook pages are a bad investment for small businesses, as the title of that post says? No. 

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Monday Marketing Mash-up: Only Some of Your Facebook Fans See Some of Your Posts

Many business-owners we talk to don’t know that not everyone who likes their Facebook page sees all (or even any) of their posts. So this week’s links will tell you how this works.

First of all, you need to know about something called EdgeRank. From TechCrunch:

Facebook’s news feed ranking algorithm (widely known as EdgeRank) chooses between hundreds or thousands of pieces of content each day to show the few dozen most relevant stories in each person’s news feed.

Facebook told me in February that the average Page reaches 16 percent of its fans with each post. That’s because some fans aren’t online when the post is published, a specific post hasn’t gotten much engagement from the people Facebook already showed it to, and because if you don’t interact with that Page when you do see its posts, Facebook will only show you them every once in awhile.

In February last year, it might have been true that a post on an average page is shown to 16 percent of fans. It seems to have gone down significantly since then, to 10% or even less.

Here’s an explanation of how Facebook’s EdgeRank algorithm works. It’s based on three variables: Affinity (your fan’s history of interacting with your content), Time Decay (newer posts are more likely to show up), and Weight (what kind of posts do your fans interact with  more — in general, as opposed to Affinity, which is for particular fans. Confusing, I know.)

Basically, the more fans engage with your content, the more likely your content is shown to them. This infographic explains more.

How do you increase the reach of your content? Mashable has some (obvious) tips.

Also on Mashable are these more interesting and actionable tips. This article is from 2011, but these should still work!

The short version: focus on engaging your fans. For Facebook, reach –> engagement/interaction –> more reach.

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Weekly Reading: Trackbacks and Data Hub Activity on Google Analytics

We have been talking a lot about Google Analytics lately. Do you know of the new Google Analytics reports that show trackbacks and links from social media more explicitly? You should, so read this week’s links for details.

But first, how do you get to these reports? On your Google Analytics sidebar on the left, go to Traffic Sources, and then Social. You’ll see the links for Data Hub Activity and Trackbacks.

Here’s a screenshot of our Trackbacks report. It shows us who linked to our site recently.

Google Analytics Trackbacks for Markitty

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Weekly Reading: The Power of Focus

Marketing FunnelWe talk often about the power of focus here on the Markitty blog and in person. This blog post explains better than I ever could why this is even more important for small businesses.

If you want 1% of a market, you need to get everyone in that market to at least visit your website.

This ties in with the marketing funnel in our “measuring marketing” presentation. Start from the number of customers you want to meet your revenue targets and work backwards to the number of prospects you need to reach out to. You might be surprised.

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Using Markitty: Compare Tweets with Retweets and Mentions, and Your Followers to People You’re Following

Twitter offers users no stats at all, unlike most other social media sites. You can look at your followers and your total number of tweets from your home page (timeline), and click on the @ Connect button for recent retweets and mentions. But that’s it: you can’t see whether your follower count has increased from last week or last month (unless you’re using a separate method of keeping track); you have to count to see how many tweets you posted yesterday.

 Markitty’s Tweet Performance and Profile Performance graphs give you a quick glance at all of these for the last three weeks. The Tweet Performance graph compares your tweets each day with retweets you got and mentions of you by others.

Why compare tweets with retweets and mentions? Because common sense suggests that the more you tweet the more your mentions and retweets should increase (though not necessarily in the same day). If this isn’t happening, maybe you should look at the quality or relevance of your tweets.

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Marketing Reading for the Week: New Social Media Features You Should Use

We’re moving the weekly round-up to Monday, so you can read it as you start your week. This week, here are some social media updates you should know of.

Did you know that you can now tag (mention) people on LinkedIn the way you do on Facebook or Twitter? I’m so glad they finally rolled this out. Even Google Plus had this!

Facebook changed their guidelines to remove restrictions on using calls to action or contact info on cover photos. Now you can say “Buy Now”, “Like”, or “Call us!” in your cover photo if you want to.

Facebook also introduced threading of comments, so that replies are bunched together. In itself, this is a great idea, but people are complaining about the replies being ordered by popularity/relevance instead of in chronological order. If you are a Page owner, this might make your life a little more difficult.

Facebook announced changes to the news feed last month, which are being rolled out to users. This article gives you the five coolest changes: I especially like that mobile usability will improve and we’ll see more content in chronological order.

On to Twitter: the new Twitter cards (that allow you to add rich content in a tweet) have interesting features. For developers, the app card looks really cool. The Gallery card lets you include up to four images in the same tweet. Most interestingly for e-commerce businesses, you can embed product details right inside a tweet.

Are you excited about any of these new features?

Don’t Get Cited on the Condescending Brand Corporate Page

Have you seen the Condescending Brand Corporate Page on Facebook? I’d call them a service to humanity: they highlight annoying, irrelevant posts by brands on social media and give you a range of examples on what not to do.

It’s a parody of many brands on Facebook. As their “About” page says:

Welcome to our Facebook page! We’ll be posting up plenty of engaging content to hopefully steal you away from your daytime chores and daily viewing of the Jeremy Kyle Show. We’ll also be asking some very open-ended questions that even a Chimp would find condescendingly offensive

Let’s look at a couple of recent posts.

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Marketing Reading for the Weekend: Social Media Metrics You Can’t Ignore

Is it only a week since I last did this? It’s been Technology Breakdown Week here at Markitty, with laptops, ACs (okay, one AC), and power all refusing to cooperate. But we survived!

This post is a great quick look at five social media metrics and how you can monitor them.

On the Buffer blog, read about five essential social media metrics and how you can improve them.

Jay Baer claims that social referrals to your website is the most overrated social media metric. Most overrated is probably hyperbole (I think that distinction belongs to the number of Likes on your Facebook Page), but as we said on Twitter:

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Using Markitty: Compare Website Visits, Referrals, and Social Referrals

I’m going to show you some useful Markitty graphs, stats, and features, and explain why we put them in and how you can use them. For the very first in this series, I’ve picked this graph displaying data from Google Analytics.

Markitty graph screenshot: website visits, referrals, and social referrals

As the graph title says, this line graph shows you the total visits to your website, the number of visits that were referred by other sites, and the number of visits referred by social sites. You get all of these for the last three weeks (if you signed up with Markitty over three weeks ago).

Why did we put this graph together?

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Markitty Software Update: More Graphs, More Tables, More Recommendations

Markitty: Software UpdateWe just released an update to Markitty with several significant (and a few not-such-a-big-deal changes). We’ve focused on adding more stats and recommendations that you can use to make marketing decisions. We have tried to format tables consistently throughout the site, and made some UI changes that we’re pretty excited about.

We’ve also added a Help page that should answer some of your questions and explain the data we show you. When you’re signed in to Markitty, the “Help” link is on the top right of the menu bar.

On to the details.

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