The U.S. legal system’s attempts aside, businesses aren’t actually people. Yet we often speak of brand personalities – and in fact, many of our purchasing decisions are influenced by not just how good the product or service is, but whether we like the brand and if it aligns with our values.
For a startup or small business, creating and managing a brand identity is both more difficult – a tiny marketing budget! – and easier. It’s easier because as a small business owner, you can keep your communications more consistent and effectively showcase your brand personality.
Here’s a five step guide to doing this.
1. Decide on a persona that works with your values and strengths.
In other words, get your strategy in place. What do you envision your brand to be? Are you pedantic or casual? Experienced or youthful? Staid or vibrant?
And if you haven’t figured out your values yet, start now: are you for innovation or efficiency? People or results? Individuality or conformance? Artisan or mainstream? (Not that each pair is mutually exclusive, but you might want to decide what you care about most.)
The new year has been here for a while already, but for some of us, the beginning of the Indian financial year in April is when new plans get in place. So if you’re still working on your content marketing plan for the year, these questions might help!
Why 25 questions? I didn’t start out to make 25. My brief was to write about how to create a content marketing plan. My approach to these things is always to start with the information I need, the questions that need to be answered before you can even start planning. I thought about the blog post for two weeks, but once I started writing down the list of questions, it came together very quickly.
I have also found this, in the past, a useful exercise in figuring out what I want to achieve:
Make a ‘dream plan’. What would you accomplish in an ideal world where you have all the resources you want, including an unlimited budget?
Jennifer Lewis voyaged into entrepreneurship with her own food business, and now helps other food businesses become successful. Her site, smallfoodbiz.com, has lots of resources and advice for artisan food entrepreneurs. She tells us about the specific challenges of running a small food business, her favorite social media platform, and more.
My questions are in bold.
How is starting a food business different from other forms of entrepreneurship? What peculiar challenges does a small food business-owner face?
People tend to come into the food world because they’re driven by passion for the items they make but they can face an uphill battle getting their products to market because of the numerous regulations that are specific to the food industry. This can be anything from health code permits to labeling regulations. It’s a complex world and one that’s very different from other types of entrepreneurial ventures.
One thing most marketers and business-owners want to know is how their marketing is doing over time. Most of us have a pretty good idea of how many Facebook likes we have today, but forget how many we had last month or the month before.
Here’s where Markitty takes your data from Facebook Insights and gives it to you in a more useful form: apart from showing you your total page likes every day for the last three weeks, we also show your likes per month for the last three months. So you can see your fan base growing over time.
Managing your brand’s presence on so many different social channels can be a pain, and one of the annoying aspects of it is getting the right cover photos for each one. Facebook, Twitter, LinkedIn, Google+ — all have different guidelines for what the cover photo size should be.
Here is a list of official and unofficial references that will give you cover and profile picture specification for all social networks:
The cover photo of your Facebook page is very important: not only is it featured on your page, it is also prominently displayed in the user’s newsfeed when your page is recommended (paid or otherwise) by Facebook. Facebook’s official guidelines give very little detail but this page covers all you need to know.
Have you got your Twitter Analytics yet? I’m pleased we finally get some stats on Twitter (but you still need to create an ad account, even if you don’t run the ads). But it seems like too little way too late, especially with all the tools that provide Twitter stats already.
If you have already created a Twitter ads account, go to analytics.twitter.com. Click on Analytics on the top menu.
You get three pages: Timeline activity, Followers, and Websites.
Think you don’t have enough time for Twitter? If you have 15 minutes in the day, you can do this.
Day 1: Sign up and create your profile
Choose a username that is as close to your name or your business name as possible and is easy to remember. For example, we didn’t get “markitty,” so we got “markittyapp”.
Make your profile description interesting and snappy. Don’t just copy your boilerplate company description. Make it clear what your business is about or what you stand for; people should be able to look at this and figure out what you tweet about and whether to follow you.
Specific marketing tips and insights on the product, general marketing advice on the blog. Managed by @Unmana and @NileshBhojani.
The day many SEO professionals hoped would never come, but feared eventually would, apparently has arrived today. It appears that Google has cut off keyword data altogether.
Nearly two years after making one of the biggest changes to secure search that resulted in a steady rise in “(not provided)” data, Google has switched all searches over to encrypted searches using HTTPS. This means no more keyword data will be passed to site owners.
Why does this matter?Search terms are a great measure of user intent, and we won’t have that anymore. We’ll still see how many visits we’re getting through Google search, but not what those visitors were searching for. So it’s going to be difficult, to put it mildly, to optimize your pages for search if you don’t know what terms you’re ranking for. We’ll all be left shooting in the dark.
So what do we do?Ruud Hein explains five ways to get around this, including keyword data from other search engines and using Google Webmaster Tools.
Edited to add this excellent post that went up after I published this: Neil Patel explains how this move by Google might actually make you a better marketer. He also provides some great tips for managing the change.
Ultimately, none of these other tools will make up for the visibility we’re losing with this change, but we’ve got to work with what we have. The silver lining I see is maybe we’ll stop obsessing over keyword rankings and search results and algorithm changes and focus instead on delivering the best content for our audience.
Tom Watson helps cleaning businesses become successful. That’s right. His books and services are aimed at helping cleaning businesses become more effective, and of course, marketing is a part of this. Let’s ask him about online marketing for cleaning businesses.
My questions and comments are in bold.
So how is marketing for cleaning businesses different? (Or is it?)
A colleague asked me last week about advice for promotional products companies on blogging. Let’s look at how promotional products businesses use their blogs.
A Google search on [promotional products blog] gets us this. Good job, Inkhead! Especially as two of the other top search results are from ASI (a promo products industry association whose page with links to industry blogs shows up) and an industry magazine.
I do another quick search for recently updated blogs and we’re good to go.
If you have spent much time on the internet lately, especially on social media, you’re aware that the noise is increasing. It’s more and more difficult to find relevant messages because of all the content that is created. (And I know, we’re part of the problem.)
The platform shift from conversation to broadcast is a symptom of what marketers measure.
They measure actions (tweets, retweets, link clicks), which discourages dialogue. It discourages it because conversations are not valued on the action scale. It discourages it because the more organic conversations take place, the more marketers have to drown them out with frequency. And it discourages it because scalable actions require automation, which means the marketer isn’t participating.
Scheduling Your Posts for When Your Fans Are Online
The Poststab on your Facebook Insights has a section called When Your Fans Are Online.This tells you how many of your fans are on Facebook on each day of the week and different times of the day. Use this to time your posts for when most of your fans are active.
Likes and retweets are all very well, but what you really want is conversions: someone signing up to your newsletter, filling up your lead form, or buying your product. This week, let’s work on improving conversions.
Neil Patel offers copywriting tips that will increase your conversions. The first few are great copywriting tips for any piece of writing: focus on benefits (i.e., the reader, not you), format your text, use images, and so on. But there are some less obvious tips in there too.
The Peopletab on your Facebook Insights shows you the age, gender, language and city as well as country of your fans, of people you’ve reached, and people who have engaged with your page. Does this data match your expectations? In other words, have you succeeded in reaching your target customers?
Targeting Your Facebook Posts to a Segment of Your Fans
Did you know Facebook has a targeting option when you create a new post?
Markitty’s Links You Shared table answers the question: which of the links you’re sharing on social media are getting you the best results?
As I wrote earlier, the table shows the performance of links you’ve shared on Facebook and Twitter. It includes the number of posts (in which you’ve shared that one link), impressions, likes, and stories for Facebook, and tweets, retweets, and favorites for Twitter.
Now we have expanded the Links You Shared table to include referrals from social media, Twitter, and Facebook. So if you shared a blog post link on Facebook or Twitter, you can not only see Facebook and Twitter stats for that link, you also get website referrals (from Facebook, Twitter, and all social media).
For us, it’s in the top ten, if you include blog pages. If you don’t, it’s consistently in the top two, with the home page. That’s a pretty important page. And most businesses spend a lot of time and effort getting the home page right and don’t bother to optimize the About Us page.
When was the last time you updated your About Us page?
I rewrote our About Us page last week, to make it more user-centric and less self-indulgent. What we had earlier told our story: who the team is, how we built Markitty. But why should you care about that?