Tag Archives: customers

Our Best Posts of 2012

New Year fireworks

started this blog nearly two years ago, when I wanted a space to put down my thoughts about marketing. Better Marketing wasn’t a business then — it wasn’t even the blog name.

It’s this year, after we started as a business, that we actually started writing regularly — and this is the 60th post of the year.

We would like to end the year by spotlighting both our most popular posts — that is, the ones you readers liked best — as well as my favorite posts.

Continue reading Our Best Posts of 2012

Weekend Reads for Better Marketing: Holiday Edition

Have you been lulled by heavy meals and year-end cheer? So have we. Let’s keep it light this week, shall we? No complicated guides and rules to remember in this round-up: just some food for thought as you lie back in your chair and digest that big meal.

MarketingProfs tells us about three things businesses can learn from non-profit organizations.

How do you get more replies to your emails?

Here are five ways you can build deeper relationships with your customers.

And here are 6 things really productive people do.

Take a guilt-free break! Yes, really.

Okay now, that’s enough reading. Go start your weekend!

Tech Marketing: Interview with Bhaskar Sarma, B2B Marketing Consultant

Bhaskar Sarma, B2B CopywriterBhaskar Sarma of Pixels and Clicks is a copywriter specializing in B2B technology businesses. He is also a fantasy fan, judging by his marketing blog posts that reference Tolkien and Dr. Who. He talks to us about copywriting and social media for B2B.

My questions and comments are in bold.

How and why did you become a consultant?

I came into consulting and copywriting through a pretty roundabout fashion. Before my current gig and after getting my BE in computer engineering I was a tech journalist, an infosec consultant and a volunteer with a non-profit running schools in remote mountain villages near Mussorie. I decided not to get back into the corporate rat race and opted to work for myself, travel when I want and choose my own clients and projects.

Continue reading Tech Marketing: Interview with Bhaskar Sarma, B2B Marketing Consultant

How to Determine Which Social Media Channels You Should Use

FruitsAs a business-owner, you have a hundred things clamoring for your attention. But you also need to be on social media, to listen and talk to your customers and to influencers in your industry. Focusing on one or two channels will probably be more useful to you than creating profiles on many that you can’t keep up with.

The biggest factor that determines what social media you should focus on depends, of course, on where your customers are. But here are some other factors that might help you make the decision.

Facebook

If you’re a B2C business, you probably can’t afford to ignore Facebook. Facebook has a huge user base, and it’s where everyone hangs out — teenagers, office workers, stay-at-home parents, freelancers, grandparents. So you should seriously consider having an active Facebook page if:

Continue reading How to Determine Which Social Media Channels You Should Use

Social Media Marketing for Restaurants and Content: Interview with Sahil Khan of the Tossed Salad

We recently met up with Sahil Khan, whose online lifestyle magazine, the Tossed Salad, has a dedicated following. Sahil is also very active on Twitter, and he has been successful in helping restaurants use social media effectively. But hold on — you can listen to the details in his own words in the video below.

And if you’d rather read than watch, the transcript is below. My questions and comments are in bold.

Continue reading Social Media Marketing for Restaurants and Content: Interview with Sahil Khan of the Tossed Salad

Small Business Marketing: Interview with Anita Campbell of Small Business Trends

Anita Campbell of Small Business TrendsAnita Campbell is the Founder and CEO of Small Business Trends, a popular U.S.-based site for small business advice. Small Business Trends has been mentioned in the Wall Street Journal, MSNBC, and the New York Times, and Anita herself is a popular writer and speaker and is on several advisory boards. She talks to us about content creation, content monetization, and entrepreneurship.

My questions and comments are in bold.

Tell us a bit about Small Business Trends – I read you started it as a version of an email newsletter? Who was your first audience? Continue reading Small Business Marketing: Interview with Anita Campbell of Small Business Trends

Why You Shouldn’t Use Social Media

Does every business have to be on social media?

I’ve heard the arguments: it’s too risky, it’s not profitable or measurable… It’s not necessary for your industry. None of these is usually true.

Today, I tell you the real reasons why you shouldn’t be on social media.

You don’t want to listen

Contrary to what most people think, social media is primarily about listening. It enables you to listen to what your customers or even competitors are saying about you. It lets you view conversations about your industry or your competitors. It tells you what people are thinking.

If you’re not interested in any of that, sure, stay off social media. (And don’t talk to your customers, either.)

Continue reading Why You Shouldn’t Use Social Media

Marketing Lessons from a Professional Photographer

We recently talked to a professional photographer who is also a friend, about his marketing needs and challenges. Meeting Mehul brought home one of the biggest reasons why we wanted to dive into consulting with small business owners: there is so much we can learn from them.

Here are some of the marketing lessons we — and maybe you as well — can learn from Mehul.

Indian wedding photography: grains of rice

Continue reading Marketing Lessons from a Professional Photographer

Office Hours: Marketing For Startups

Two weeks ago, I spoke to the moderators of a local business community, Pune Open Coffee Club, and as a result of that discussion, Better Marketing started a new initiative:

Office Hours: Marketing For Startups

We’re offering free consulting services to start-ups in Pune. Every Thursday, we sit at a local cafe and meet at least one entrepreneur. We talk for a couple of hours about their business and help them map out a marketing strategy or suggest things they could improve.

We started last week and met two businesses – and we received so many inquiries that we’re booked up through December!

This is the process we are following:

Continue reading Office Hours: Marketing For Startups

Weekend Reads for Better Marketing: Improve Your Customers’ Experience

Serve up a complete experience to your customers

Do you know how many of your visitors are using phones and tablets to view your website or app? Is your website or application optimized for mobile?

This article has web design best practices that you should be aware of: it focuses on the iPad Mini, but most of this is relevant for any mobile device.

And Rand Fishkin explains why every company should have a marketing-focused web development team.

Continue reading Weekend Reads for Better Marketing: Improve Your Customers’ Experience

Integrated Marketing Lessons from NH7 and Only Much Louder

Music in India has been mostly dominated by mainstream film music (Bollywood!) but in the last few years non-film music has acquired its own space and a lot of credit goes to Only Much Louder and NH7 for that. I’m impressed by how OML has created a powerful brand in NH7 through integrated marketing.

Personally, I am a big fan of NH7 and the NH7 Weekender music festival, so some level of  bias is expected :-). And on the other hand it also speaks to the effectiveness of their marketing and quality of their service and products — that is, music events. Let’s look at the website first.

First things first: The website

NH7-Website-Radio-At-The-Top

Continue reading Integrated Marketing Lessons from NH7 and Only Much Louder

Marketing a Style Blog: Interview with Sally McGraw of Already Pretty

I’m thrilled to present our first podcast, an interview with style blogger Sally McGraw. Click on the player to listen to the interview or read the transcript below! (My questions and comments are in bold.)

Sally McGraw, savvy businessperson

Hey, everyone! This is Unmana from Better Marketing. Today we’re talking to Sally McGraw of the style and body image blog AlreadyPretty.com.

I’ve been reading Sally’s blog for several years, uh, since way back when she was just another blogger with a day job, and now she manages her own thriving business. She’s here to tell you how she did it, and how you can, too.

Sally?

Yes!

So, um, tell us a little about your journey — about the blog and about the business?

Continue reading Marketing a Style Blog: Interview with Sally McGraw of Already Pretty

The Opposite of Marketing: Keeping Your Product Attributes A Secret

Didn’t we say, don’t keep your customers guessing? Well, if that wasn’t clear enough, here is a story of how a company can make it very difficult for potential customers to understand its offering. SocialEdge is a product (or service?) by Infosys. In their words:

“Infosys SocialEdge provides a comprehensive way to engage with consumers, influence their purchase decisions and provide post-purchase assistance”.

Does that tell you what SocialEdge actually is or does? It doesn’t even explain how it’s “social”!

Below is a Twitter conversation I had about this yesterday. Continue reading The Opposite of Marketing: Keeping Your Product Attributes A Secret

6 Facebook Marketing Lessons from A Jewelry Retailer

How do you get over 2,000 people talking about you on Facebook when you have less than 5,000 likes? Any brand with that kind of buzz is doing an amazing job of engaging with its fans… or is it?

We took a look at the Facebook Page of P N Gadgil & Sons. Right now, it has 4,955 likes, which is great for a local jewelry brand. What’s astounding, though, is the number of people talking about it: 2,160. That’s 44 percent. 

For those of you not in Pune, India, P N Gadgil is a jewelry brand with several stores in the city. (There’s also a P.N. Gadgil who style themselves PNG Jewelers and also have an active Facebook page.)

How is the brand getting this kind of engagement? Let’s find out! Continue reading 6 Facebook Marketing Lessons from A Jewelry Retailer

PR, Content Marketing, and Social Media: Interview with Gini Dietrich of Spin Sucks

Gini Dietrich manages the marketing blog Spin Sucks and is the founder and CEO of marketing firm Arment Dietrich. She talks to us about marketing, entrepreneurship… and cash!

Gini Dietrich of Spin SucksRead on. My questions and comments are in bold.

Tell us about Spin Sucks. Why call it that instead of something like, you know, the Arment Dietrich blog?

Continue reading PR, Content Marketing, and Social Media: Interview with Gini Dietrich of Spin Sucks

SEO and Blogging: Interview with Ruud Hein of Search Engine People

Ruud Hein of Search Engine PeopleRuud Hein is one of the faces of Search Engine People and editor of their popular blog. Ruud talks to us about blogging, SEO, and entrepreneurship.

Let’s get to it! My questions and comments are in bold.

There’s this story on your website about how Search Engine People got started. Tell us the story — how did you get involved?

Besides teaching English as a Second Language at the French Centre de Langues Internationales Charpentier (CLIC), I had taken up building and promoting websites. Much of my informal SEO education came from discussions on the Cre8asite Forums (recently bought by Jim Boykin) with brilliant people like Ammon Johns, Kim Krause, and Stockbridge Truslow – to name but a few.

Continue reading SEO and Blogging: Interview with Ruud Hein of Search Engine People

The Importance of Visuals, Examples, and Conversations in Marketing

Alice in Wonderland: "pictures or conversations"In the very first paragraph of Alice in Wonderland, Lewis Caroll writes:

“What is the use of a book,” thought Alice, “without pictures or conversation?”

When I first read that as a kid, I nodded in agreement. But it’s not just when writing stories for children that you need to think about pictures and conversations. Alice in Wonderland isn’t exactly a marketing textbook, but this is great advice for marketers!

Continue reading The Importance of Visuals, Examples, and Conversations in Marketing

A Complete Guide to Content Marketing for Small Businesses

What is content marketing — and why should you care?

“Content Marketing means creating and sharing valuable free content to attract and convert prospects into customers, and customers into repeat buyers. The type of content you share is closely related to what you sell; in other words, you’re educating people so that they know, like, and trust you enough to do business with you.”

Copyblogger

For small businesses, content marketing is an excellent way of getting visible, getting found online, getting people to like you, and ultimately, increasing your sales.

Continue reading A Complete Guide to Content Marketing for Small Businesses

Weekend Reads for Better Marketing: Mistakes You Shouldn’t Make

Mistakes post-itAmber Naslund says: “Smart businesses don’t make it difficult for people to leave.” And “Desperation is not a customer retention strategy.” Wise words, those.

Have you created your editorial calendar yet? Make sure you haven’t made any of these four mistakes.

Don’t try to write impersonally. Dan Shipper says: Continue reading Weekend Reads for Better Marketing: Mistakes You Shouldn’t Make

Interview with Lisa Barone, Small-Business Marketing Expert

Lisa BaroneIf you’ve been reading me for a while, you know Lisa Barone is my favorite marketing guru — she gets quoted in most of my weekend reading posts! So I’m tremendously excited to bring you this interview with Lisa Barone, internet marketer, popular blogger, witty tweeter, fabulous inspiration, and very very nice person!

In true Lisa style, she opens up about her work, marketing in general, and advice she has for small businesses.

Let’s get to it! My questions and comments are in bold.

So, why Overit?

Continue reading Interview with Lisa Barone, Small-Business Marketing Expert