Monday Marketing Mash-Up: Social Media News You Should Know

Social media changes: Facebook, LinkedIn, Twitter

They’re all beginning to look the same

Looks like all social media sites are making tons of changes. Here are some recent changes that affect small businesses.

Facebook has removed a number of features, including sponsored stories — which is great, because we’re all tired of those sponsored “your friend likes this page” updates. But I’m sad that they’re killing questions (though why not call them polls, Facebook)?

Here’s the announcement by Facebook and a nice explanatory post on HubSpot. What does this mean for businesses? Now you can’t waste money promoting what someone did on/to your page or content.

The other big Facebook change is the introduction of hashtags: this could really change the game for Facebook, by making search and discovery much easier. Marketers, start optimizing your Facebook posts!

Twitter’s adding analytics. This is really cool, but no idea when this will be rolled out to all users. For businesses, this is will help to see what tweets are working and whether you’re just wasting your time (even if you’re not using Markitty).

Twitter has started 2-step log-in verification, and so has LinkedIn.

Speaking of LinkedIn, you can now share media files in your updates, so start sharing those photos and presentations. LinkedIn also previously added the ability to add visual content to your profile (or page). 

With these updates and having added the ability to tag people, LinkedIn’s begun to look eerily like Facebook and Google Plus. And Facebook’s trying to be more like Twitter, earlier with timelines and now hashtags. Which begs the question: if they’re all the same, should we bother trying to be present on all of them or just focus on one? Or maybe automated cross-posting is the answer (please, no).

Facebook Hashtags: Tips for Marketers and Small Businesses

facebook announces hashtagsThe big argument for using Twitter for marketing has been that you can see what others are talking about, even if they are not in your network. Facebook is out to change that.

Facebook today announced its much awaited feature: Hashtags.

“Starting today, hashtags will be clickable on Facebook. Similar to other services like Instagram, Twitter, Tumblr, or Pinterest, hashtags on Facebook allow you to add context to a post or indicate that it is part of a larger discussion.”

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Using Markitty: What Type of Facebook Post Works Best for You?

Photos, videos, links, text, questions… which should you post on Facebook? Research tells you that photos do better on Facebook than other types of posts, but is this true for your page? What post types get you the most impressions, shares, and clicks?

Markitty’s new Average Performance by Post Type table compares all your post types this month so you can see what’s worked best for you. (Don’t forget to click on Previous Month to see what happened then.)

Average Performance by Post Type table on Markitty

Here’s a screenshot of the table

Only have one or two post types in the table? Try experimenting with a few different post types and see what works for you!

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The Most Important Marketing Metrics for Small Businesses

In our interview series, we asked marketers and entrepreneurs we admire about their marketing practices. One question I asked most people was about metrics: what metrics do they measure or think are most important for small businesses should measure?

Website Metrics

If your website is also your product (content sites like Ask A Manager and YourStory, product startups like AppSurfer, e-commerce sites), website metrics are of paramount importance.

The AppSurfer team tracks website metrics regularly, especially engagement-related metrics: pages per visit, bounce rate, etc.

We met Jubin Mehta of YourStory recently, and he told us that YourStory focuses on the number of unique visitors — not total visits or page views, but the number of readers.

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Using Markitty: Daily Tips and Insights on Your “Today” Page

The daily recommendations are the most important part of Markitty. Your Markitty home page tells you exactly what you should be doing today.

We just redesigned the page to make this more obvious (and pretty). The Home page is now the Today page: as in, your things to do today.

This is how it looks.

Online marketing recommendations and tips

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Closing The Loop: Merging Online And Offline Marketing

You probably have a Facebook page for your business if you are a restaurant or an established retail business. How do you promote your page? How do you reach out to the same people online who are already coming to your physical store?

Most businesses rely on their customers (or prospects) to find them online and like their Facebook page or follow them on Twitter. But why not actively close this loop? Let’s look at examples of some businesses in Pune who are doing this.

1. apniChai asking their customers to like them on Facebook

apniChai is on Facebook

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Are Facebook Pages Worthless or Are You Doing Social Wrong?

Often, we tell business-owners that just because someone liked your Facebook page doesn’t mean your posts show up in their news feed. Usually, they are shocked to know this.

This blogger on Forbes found out the hard way:

Once we started posting on our Facebook page, we were shocked, shocked, to see that not all the users that liked our page were seeing our posts. For example, with over 6,000 likes on our page, a typical post would only be seen by fifty to several hundred people. To reiterate, only 1% to 5% of the people that liked our page saw our posts.

But does this mean Facebook pages are a bad investment for small businesses, as the title of that post says? No. 

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Monday Marketing Mash-up: Only Some of Your Facebook Fans See Some of Your Posts

Many business-owners we talk to don’t know that not everyone who likes their Facebook page sees all (or even any) of their posts. So this week’s links will tell you how this works.

First of all, you need to know about something called EdgeRank. From TechCrunch:

Facebook’s news feed ranking algorithm (widely known as EdgeRank) chooses between hundreds or thousands of pieces of content each day to show the few dozen most relevant stories in each person’s news feed.

Facebook told me in February that the average Page reaches 16 percent of its fans with each post. That’s because some fans aren’t online when the post is published, a specific post hasn’t gotten much engagement from the people Facebook already showed it to, and because if you don’t interact with that Page when you do see its posts, Facebook will only show you them every once in awhile.

In February last year, it might have been true that a post on an average page is shown to 16 percent of fans. It seems to have gone down significantly since then, to 10% or even less.

Here’s an explanation of how Facebook’s EdgeRank algorithm works. It’s based on three variables: Affinity (your fan’s history of interacting with your content), Time Decay (newer posts are more likely to show up), and Weight (what kind of posts do your fans interact with  more — in general, as opposed to Affinity, which is for particular fans. Confusing, I know.)

Basically, the more fans engage with your content, the more likely your content is shown to them. This infographic explains more.

How do you increase the reach of your content? Mashable has some (obvious) tips.

Also on Mashable are these more interesting and actionable tips. This article is from 2011, but these should still work!

The short version: focus on engaging your fans. For Facebook, reach –> engagement/interaction –> more reach.

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Using Markitty: How to Sign up and Connect Your Accounts

We created this short video that shows you how to sign up for Markitty and connect your Facebook page, Twitter account, and Google Analytics account. (You need to be the Manager of your Facebook page and the Administrator of your Google Analytics account to connect them to Markitty.)

As you can see, you can sign up, connect your accounts, and start getting your recommendations from Markitty in three minutes flat!