How To Sell Business Services… Without Selling (Or, How This Shy Introvert Gets the Sale)

If you are a business-owner, selling is an essential part of your job. But if you’re like me, you find it uncomfortable to tout your virtues or to ask others to buy from you. As a somewhat shy, self-conscious introvert, here are five things I do to get the sale… without actually selling.

Don’t sell: market.

Selling doesn’t come easy to introverts, but marketing usually does: hiding behind a computer or a piece of paper makes it easier for us to be persuasive. So first make sure you’re working on marketing: put together a great website and sales materials, start a blog, and go build your presence on social media. Contribute to online conversations (you don’t even have to put on your pants!) and share your expertise, especially where prospects are likely to read what you’ve written.

But that won’t usually be enough: many clients will want a meeting before they decide to hire you. That’s the one we non-sales-people are scared of – the sales meeting.

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On Focus and Taking Our Own Advice

Let's focusWe’ve been feeling like imposters for the last few weeks. You see, whenever we talk to a small-business owner or startup founder, we advise them to focus. To go after one customer segment. To highlight one benefit. To talk in one voice across their marketing channels.

How can you “focus” on more than one thing at a time? How can you “highlight” 37 services? How can you, with the constraints of a small business, manage more than one brand and ensure that your audience doesn’t get confused by conflicting messages?

But we’ve been doing all of this ourselves. We’ve introduced ourselves as “marketing consultants, and we also have a product” or as “we’re building a product, and we also do consulting services.” We’ve been dividing our time between servicing clients and working on the product.

If your feet are on two boats, what happens when the boats gather speed?

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Online Marketing Workshops in Bangalore and Chennai

I’m doing two online marketing workshops with Women’s Web.

Want to get more out of your blog, or Facebook page? Wondering how to get your website visitors to buy? How to track marketing results and figure out what’s working for you (and what isn’t)? This workshop is for you.

This workshop will help you decide on the best online marketing channels for your business, how to use them effectively, and how to track performance and make decisions based on marketing data. This is meant to help you go beyond just scouting for Facebook likes or Twitter mentions, or more visitors to your website, and instead, focus on converting those visitors and interactions to actual results: whether in the form of sales, registrations, enquiries or any other result you are looking for.

Here are the dates:

These workshops are for women entrepreneurs, and I’m very excited to be meeting some of the members of Women’s Web’s smart, engaged community.

We’ll stay in each city for a few days to catch up with friends and contacts there, so if you are in either and want to meet up, leave a comment or send me an email at umnana@markitty.com.

Interview with the Founders of AppSurfer on Marketing and Getting Featured on TechCrunch

AppSurfer is a cool application that lets you try out apps before you buy them. The startup that built AppSurfer, RainingClouds Technologies, is in Pune. They recently got covered on TechCrunch for the second time.

We chatted with three of the Co-founders: Aniket Awati (CEO or Happy Co-Founder), Ratnadeep Deshmane (Geeky Co-Founder), and Amit Yadav (Business Co-Founder). Check out the videos below. (The audio isn’t good, I’m afraid, but I’ve added annotations that should help.)

How to Get Featured on TechCrunch

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Marketing Reading for the Weekend: Productivity and Procrastination

Stop procrastinating, get productiveAre you ready to start your weekend? Are you taking a long weekend with Gudi Padwa or Bihu or whatever it is you celebrate? (We are, though the holiday is a coincidence — we had planned for a three-day weekend weeks ago, and had been drooling when we thought of it.)

Anyway. While you’re relaxing over the weekend, or as you get back to work on Monday, read these articles on productivity and procrastination, so that you can have a super-charged week. (Or year, if you remember the advice long enough.)

Etienne Garbugli puts together time management tips in this presentation. I especially love these:

Work is the best way to get working. Start with short tasks to get the ball rolling.

Switching between clients/projects is unproductive.

Always know the one thing you really need to get done during the day.

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Weekend Reads for Better Marketing: Advice for Startups

Woman jumping in airThis weekend’s links are all about starting startups and working in startups.

If you’re just starting out, Daniel Tenner has advice for you. It’s awesome advice — even if you don’t agree or decide to ignore it anyway, read it.

Leo Widrich offers ten myths about startups. I found #1 particularly eye-opening: but it makes sense that deadlines don’t work “when you’re trying to do something innovative and new; when you don’t have a manual to refer to on how to perform your tasks.”

Rob Heaton tells you to check that you’re wearing trousers first, that is, try simple solutions firstThis paragraph is key:

It’s a pleasant delusion to believe that all our problems require hard solutions. This way we feel interesting, get to do challenging things and become more attractive to members of our preferred sex. If you’re constantly feeling tired it’s tempting to become concerned about your iron levels, consider painting your ceiling a relaxing shade of ochre and look into buying a new pillow that fits your personality better. But you probably just need to go to bed a bit earlier. Perhaps on some level of consciousness we find it hard to believe that anything simple could possibly make a dent in our problems, which as we already know are of course really difficult and can only be solved by a super-genius such as ourselves. But there will always be simple things you are doing badly that you should look at first, especially in a startup where you deliberately ignore 90% of things so that you can do the other 10% really, really right.

Joel Gascoigne’s thoughts on building a minimum viable product (MVP) also made me sit up and think, especially as that’s in line with what we’re trying to do with Markitty.

Speaking of Markitty, if you haven’t yet read Nilesh’s account of our journey so far, do it now.

The Markitty Story: in the Hustler’s Words

Unmana wrote about how we decided to get started with Markitty: here is my account of the product development so far.

Gathering courage

I had done a bit of coding more than 10 years back, but since then my exposure to the technical side was limited to managing software projects, data analysis, and occasional experiments with SQL or Excel macros. Building a SaaS product of our own was a task I had never imagined taking up.

Outsource or build in-house

We didn’t have a lot of money to hire a great outsourcing vendor or to hire a senior technical lead. We did try looking for someone who could be a technical co-founder but that was not going to be easy.

Unmana and I had both worked in geographically distributed teams for a long time and understood the communication overheads and leakages that need to be dealt with in such a setup. So we were very clear from the beginning that we wanted to have a local team and dedicated developers who can work closely with us. Apart from the cost, culture was the biggest driver behind this decision.

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Weekend Reads for Better Marketing: Get Involved with Your Community

I have been thinking about community a lot lately. Nilesh wrote on YourStory.in about marketing lessons from our Office Hours for the Pune startup community.

Contribute to the community you want to be part of. There are many ways of adding value – you don’t have to be in the organizing committee to do that. Reach out to the people who are running things and they would be more than happy to get a helping hand.

Find things you can do well – we knew that we would not be able to help much with organizing community events and we like more focused conversations than open ended gatherings. Office hours gave us that opportunity and filled an important gap.

Online Marketing Workshop with Pune OpenCoffee Club

Nilesh talking to participants at our online marketing workshop with members of Pune OpenCoffee Club

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Making Marketing Easier: the Markitty Dream

Pomegranate spilling seedsOn a broad level, marketing is mostly common sense. You figure out who are the best people to buy what you’re selling, try to catch their attention, and persuade them to buy from you. It’s when you get to the details that it becomes tricky.

Okay, so I created a Twitter account. What should I do next? Should I post photos on Facebook or links to articles I like? Why aren’t visitors to my site buying?

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Marketing Objectives and Measurement Workshop on March 23 in Pune

This is the second of a three-part workshop with Pune Open Coffee Club. The first session was for business-owners to define their marketing strategy, the second will be about setting objectives and measuring performance, and the third will be about reviewing performance and using that to change what you’re doing.

We have a few slots open for the second session, so if you want to come, apply here. Participants who haven’t attended either the first or the second session will not be invited to the third. You won’t get much out of just the third workshop without the context of at least one of the other two.

Marketing Measurement Workshop Session

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