Are Facebook Pages Worthless or Are You Doing Social Wrong?

Often, we tell business-owners that just because someone liked your Facebook page doesn’t mean your posts show up in their news feed. Usually, they are shocked to know this.

This blogger on Forbes found out the hard way:

Once we started posting on our Facebook page, we were shocked, shocked, to see that not all the users that liked our page were seeing our posts. For example, with over 6,000 likes on our page, a typical post would only be seen by fifty to several hundred people. To reiterate, only 1% to 5% of the people that liked our page saw our posts.

But does this mean Facebook pages are a bad investment for small businesses, as the title of that post says? No. 

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Google AdWords Keyword Planner Just Launched

Yesterday Google officially launched its new tool, AdWords Keyword Planner, to help create better AdWords campaigns. Keyword Planner will replace our favorite Google Keyword Tool and AdWords Traffic Estimator.

You should learn to use this tool even if you never used Keyword Tool or Traffic Estimator and do not plan to use Google ads. Understanding search terms is important because that tells you what words your potential customers use to describe yours and similar businesses so that you can tweak your marketing and sales content accordingly.

Adwords Keyword Planner

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Monday Marketing Mash-up: Only Some of Your Facebook Fans See Some of Your Posts

Many business-owners we talk to don’t know that not everyone who likes their Facebook page sees all (or even any) of their posts. So this week’s links will tell you how this works.

First of all, you need to know about something called EdgeRank. From TechCrunch:

Facebook’s news feed ranking algorithm (widely known as EdgeRank) chooses between hundreds or thousands of pieces of content each day to show the few dozen most relevant stories in each person’s news feed.

Facebook told me in February that the average Page reaches 16 percent of its fans with each post. That’s because some fans aren’t online when the post is published, a specific post hasn’t gotten much engagement from the people Facebook already showed it to, and because if you don’t interact with that Page when you do see its posts, Facebook will only show you them every once in awhile.

In February last year, it might have been true that a post on an average page is shown to 16 percent of fans. It seems to have gone down significantly since then, to 10% or even less.

Here’s an explanation of how Facebook’s EdgeRank algorithm works. It’s based on three variables: Affinity (your fan’s history of interacting with your content), Time Decay (newer posts are more likely to show up), and Weight (what kind of posts do your fans interact with  more — in general, as opposed to Affinity, which is for particular fans. Confusing, I know.)

Basically, the more fans engage with your content, the more likely your content is shown to them. This infographic explains more.

How do you increase the reach of your content? Mashable has some (obvious) tips.

Also on Mashable are these more interesting and actionable tips. This article is from 2011, but these should still work!

The short version: focus on engaging your fans. For Facebook, reach –> engagement/interaction –> more reach.

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On Focus and Taking Our Own Advice

Let's focusWe’ve been feeling like imposters for the last few weeks. You see, whenever we talk to a small-business owner or startup founder, we advise them to focus. To go after one customer segment. To highlight one benefit. To talk in one voice across their marketing channels.

How can you “focus” on more than one thing at a time? How can you “highlight” 37 services? How can you, with the constraints of a small business, manage more than one brand and ensure that your audience doesn’t get confused by conflicting messages?

But we’ve been doing all of this ourselves. We’ve introduced ourselves as “marketing consultants, and we also have a product” or as “we’re building a product, and we also do consulting services.” We’ve been dividing our time between servicing clients and working on the product.

If your feet are on two boats, what happens when the boats gather speed?

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Tracking Website Metrics on Google Analytics, Part 2: Sources, Referrals, Search Terms, and Campaigns

Last week, we looked at basic site traffic and engagement metrics on Google Analytics, such as visits, page views, time on site, bounce rate, etc. We also looked at how to look at the performance of individual pages on your site.

This week, let’s take a look at a few other metrics that you should be looking at regularly. (Haven’t set up Google Analytics yet? Here’s how.)

Sources

From where are people coming to your site? The Sources report answers this question. Click on Traffic Sources on the sidebar to see your options.

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Using Markitty: Demo Video

Haven’t signed up for Markitty yet? This video gives you a look inside the tool.

So what are you waiting for? Get Markitty now!

 

Weekly Reading: Trackbacks and Data Hub Activity on Google Analytics

We have been talking a lot about Google Analytics lately. Do you know of the new Google Analytics reports that show trackbacks and links from social media more explicitly? You should, so read this week’s links for details.

But first, how do you get to these reports? On your Google Analytics sidebar on the left, go to Traffic Sources, and then Social. You’ll see the links for Data Hub Activity and Trackbacks.

Here’s a screenshot of our Trackbacks report. It shows us who linked to our site recently.

Google Analytics Trackbacks for Markitty

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Tracking Website Metrics on Google Analytics, Part 1: Visits, Page Views, Time, Bounce Rate, Pages

If you have a website for your business, you must track visitors to your website and what they are doing. There are a number of tools available for tracking this, and the most popular and one of the most useful is Google Analytics. (Here’s how to set up Google Analytics if you haven’t yet.)

In these two posts, I’ll explain some important metrics you should be looking at in your Google Analytics data (or any other website tracking tool you are using).

The first thing to do, after you have logged into your Google Analytics account and selected the website you want to view data for, is to adjust the date range to your liking. The date range you select at the top applies to all the graphs and tables inside Google Analytics. I usually set it to current month or current week. You can change this any time you want, so feel free to try out different options. Click on compare to get all data for the previous period as well.

Set Date Range in Google Analytics

Now let’s get started.

Visits: Total Visits, Unique Visitors, Page Views, Pages per Visit, Time per Visit, Bounce Rate Continue reading

Using Markitty: How to Sign up and Connect Your Accounts

We created this short video that shows you how to sign up for Markitty and connect your Facebook page, Twitter account, and Google Analytics account. (You need to be the Manager of your Facebook page and the Administrator of your Google Analytics account to connect them to Markitty.)

As you can see, you can sign up, connect your accounts, and start getting your recommendations from Markitty in three minutes flat!